How to Connect Aircall to CaseRescue.ai
Follow these steps to connect your Aircall account so CaseRescue.ai can automatically analyze your call recordings.
⏱ About 1 minute👤 Your Aircall Account Admin
STEP 1
Log in to CaseRescue.ai
Go to app.caserescue.ai and sign in with your account.
STEP 2
Go to Settings
Click Settings in the sidebar.
STEP 3
Connect Aircall
- ›Scroll down to find the Aircall card
- ›Click Connect Aircall
- ›You'll be redirected to Aircall's login page
- ›Sign in with your Aircall admin account
- ›Authorize CaseRescue.ai to access your account
You'll be redirected back to CaseRescue.ai and should see a green "Connected" badge.
STEP 4
Select Users to Monitor
- ›You'll see a list of all users in your Aircall account
- ›Check the boxes next to the users you want CaseRescue.ai to monitor
- ›Click Save
🎉You're all set! CaseRescue.ai will now automatically analyze calls from your selected users within minutes of each call ending.
// Good to Know
- ›Only calls 3 minutes or longer are analyzed. Shorter calls are logged but skipped.
- ›Calls in Spanish are automatically translated to English.
- ›You can change which users are monitored at any time in Settings.
// Troubleshooting
The Connect button isn't working
Make sure you're signed in to CaseRescue.ai and have admin access to your workspace.
I don't see my users after connecting
Try refreshing the page. If the issue persists, disconnect and reconnect Aircall.
My calls aren't showing up
Make sure the user is selected for monitoring in Settings. Only calls from monitored users are analyzed.
Need help? Contact us at support@caserescue.ai