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Connect Kixie
About 3 minutes · Done by: Your Kixie account Admin
Before you start: Call recording must be turned on in Kixie for the users you want analyzed (Manage, then Users, then the recording setting on each user).
01
Find your Kixie API Key and Business ID
- Log in to the Kixie dashboard as an admin
- Go to Manage, then Account Settings, then click Edit All
- Open the Integrations section
- Copy the API Key and the Business ID shown there
Treat the API key like a password. Paste it only into the CaseRescue settings page.
02
Connect in CaseRescue
- Go to app.caserescue.ai and log in
- Open Settings, then Integrations
- Find the Kixie card, paste the API Key and Business ID, and click Connect Kixie
CaseRescue registers the call-ended webhook in your Kixie account for you. Nothing to configure inside Kixie.
03
Make a test call
- Place a call from Kixie PowerCall that lasts at least one minute with a real conversation
- Within a few minutes it appears under Calls in CaseRescue with its transcript and score
- The Kixie card shows Last call received with the time
Done! CaseRescue now receives every recorded Kixie call a few seconds after it ends and analyzes it like calls from any other phone system.
Good to know
- Only calls 30 seconds or longer are transcribed and analyzed. Shorter calls are logged but skipped.
- Calls in Spanish are transcribed and analyzed automatically.
- Kixie keeps the recording. CaseRescue reads it through the link Kixie sends and never changes anything in your account.
- Disconnecting in CaseRescue removes the webhook from your Kixie account.
Troubleshooting
Connect fails
Check that the API Key and Business ID were copied completely from Manage, Account Settings, Edit All, Integrations. Only admins can see them.
Calls arrive without a recording
Turn on call recording for that user in Kixie under Manage, then Users. Calls made before recording was on cannot be recovered.
I want to stop the integration
Click Disconnect on the Kixie card in CaseRescue.